How do I add an account that I do not see? How long does the process to add an account take?
New accounts can take up to 24 hours to appear in Online Banking. If the account has not appeared in 24 hours, please contact member services via the secured message portal or by phone at 225-819-2178.
How do I change my sign-on ID?
- Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
- Select Profile, Profile Updates, and then Change User ID.
- Note: You may be prompted to verify your identity using a confirmation code that you choose to receive via either text or phone call. Once, you enter and submit your confirmation code, you will be directed to the Change User ID page.
- Enter and confirm your New User ID.
- Your User ID must be between 8 – 26 characters and must include both letters and numbers. User IDs are not case sensitive.
- Select Update.
How do I change my password?
- Forgot your password? Click on the Forgot Password link on the login page and enter your information. It’s that easy and secure.
- Want to change your password? Once logged in to your Mobile or Online banking account, click the Profile menu, then select the Profile Updates menu, then click the Change Password link to quickly and safely change your password.
What do I do if I don’t know my password?
- Click the Forgot Password link located on the Neighbors FCU online banking login page.
- Enter your User ID, Last 4 of SSN, and Date of Birth in mm/dd/yyyy format.
- You will be prompted to select how you would like to receive your identity verification confirmation code, by either text or phone call.
- If you do not have access to any of the listed phone numbers, please contact Member Services at 225-819-2178.
- Once you enter and submit your confirmation code, you will be prompted to create a new password.
- Your password must be between 8 and 32 characters and contain all of the following:
- A lowercase letter (a-z)
- An uppercase letter (A-Z)
- A digit (0-9)
- A special character (~!@#$%^&*()[]{}_+-=/|:;,.'"?).
- Your password must be between 8 and 32 characters and contain all of the following:
How current is my account information?
Your account information is updated in real-time.
How do I change my Account Nickname?
- Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
- Click on the Account Nickname
- In the Account Details box on the right, click the Change link under Account Nickname.
- Enter a new nickname
- Click Save
How do I set up Account Alerts?
- Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
- Select Profile and then select Alerts.
- Choose the Alert type you would like to set up and follow the prompts.
Note: There is no limit to the number of alerts a user may set up.
What type of alerts do you offer?
- Neighbors FCU offers 10 basic types of Alerts in Online Banking. Each alert type has a variety of options available.
- User Subscription
- Reminders
- Balance
- Check Clearings
- Daily Balances
- Loan Due
- Maturity
- Transactions
- Debit Card
- Secure Messages
Note: There is no limit to the number of alerts a user may set up.
Will these alerts provide real-time updates?
Alerts are generated every 15 minutes.
Can I transfer money to another bank?
Yes, Neighbors Federal Credit Union offers a variety of ways to transfer money to and from your accounts. Log on to your Mobile or Online Banking account, select Transfer Funds,then click External Accounts. Once you have verified your email address, you may enter your account information for other institutions and start transferring! You can also use Send Money with Zelle® service to make transfers outside of Neighbors. Both options will allow you totransfer your money safely and securely.
Can I transfer money to an Inactive account?
No, you will not be able to transfer money to an inactive account in online banking. Please send a secure email via Online Banking, contact member services at 225-819-2178 or visit a branch.
How do I change my address in Online Banking?
- Log into your Online Banking via a web browser or the NeighborsFCU mobile app.
- Select Profile, Profile Updates, and then Change Address & Phone.
- Note: You may be prompted to verify your identity using a confirmation code that you choose to receive via either text or phone call. Once, you enter and submit your confirmation code, you will be directed to the Change Address & Phone page.
- Enter your changes and click Update.
Why can’t I access my Neighbors Online Banking account?
There may be several reasons why you are unable to access your online banking. If you need assistance, please call us at 225-819-2178.
How far back can I view transaction history?
You can view up to 18 months of transaction history.
How can I be sure I’m the only one accessing my account?
We have security measures in place that check multiple factors and patterns to determine the person logging in is you. With the upgraded system, you will also be able to view your login activity.
When are my emails answered?
Emails will be answered by the end of the next business day.
What services are available within Online Banking?
You can pay bills, make transfers, receive account alerts, and much more!
How can I become familiar with online banking? Is there a demo available like we have now?
We do not have demos at this time. Demos will be available to our members by 9/4/2020.
What browsers are supported?
Neighbors FCU’s online banking supports the latest versions of the following browsers:
- Internet Explorer
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
- Mojave
- High Sierra
Can I access my business account through my personal Online Banking?
Yes, you have the ability to access your business accounts through your personal online banking. To request access to your business accounts, please contact member services at 225-819-2178.
What time do scheduled transfers occur?
They occur daily (including weekends and holidays) at 5:30 p.m.
Where do I go to access statements?
- Log into your Online Banking via a web browser
- Select Accounts, then select eStatements
How do I cancel my online banking?
Please contact Neighbors Federal Credit Union to perform this request. You can call us at 225-819-2178 or 866-819-2178. You can also send a secure email through online banking.
Why does the system no longer recognize my sign-on ID?
Your User ID remained the same. If you are having issues logging in, please call us at 225-819-2178 or 866-819-2178.
What if Neighbors Online Banking goes down? Will my payments or scheduled transfers be made?
If Neighbors Online Banking system goes down, it will still attempt to process your payments and scheduled transfers. However, if the payment or transfer is not successful, you will receive an email that it has failed. If you receive an email that your payment or transfer has failed, please log into online banking and initiate a single transfer to cover for the one that failed.
I currently receive e-statements; will I continue to receive them after the upgrade?
After the upgrade, you will need to ‘re-enroll’ for e-statements. You will be able to access your past e-statements.
Do I need to re-register my credit card after the upgrade?
After the upgrade, you will need to re-register your credit card on the credit card site. Click the View/Pay link next to your credit card on the Account Summary screen. The credit card site will appear. Enter your Email Address, verify the Expiration Date and Security Code of your credit card, and click Submit. You will be directed to the landing page where you can review your credit card information.
I changed my password using the ‘Forgot Password’ function on my mobile device. I do not see the bottom menu. What do I do?
This is a known defect with the application. Please log out of the Neighbors FCU mobile app and then log back in.
I am a business member and I tried to ‘Open a New Account’ in online banking but I received an error. What do I do?
In order for a business member to open a new account in online banking, the Tax ID listed must be the Business EIN in our system.
I cannot access my e-statements on the Safari browser. What do I do?
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
I cannot access ‘Your Portfolio’ on the Safari browser. What do I do?
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
I cannot access the Bill Payment Center on the Safari browser. What do I do?
For iOS devices: Open your Settings app. Click Safari. Scroll down to Privacy and Security. Turn off the ‘Cross-Site Tracking’ function.
For MacOS devices: Open the menu on the Safari browser. Select Preferences. Go to the Privacy tab. Turn off the ‘Cross-Site Tracking’ function.
What does Biometric Devices refer to?
Biometric Devices will show the name of the device that you have registered for Touch or Face ID.
