Blackbaud ID for Parents - The Red Oaks School (2024)

  • I forgot my password -OR- I want to change my password.
  • What is Blackbaud? And what is Blackbaud ID?
  • What is my Blackbaud ID?
  • I have Blackbaud ID at another school or organization.
  • I get an error message saying "There is no account with this email."
  • I never set up my BBID account! How can I set up my account?
  • When I try to sign up, I receive the message "The user already exists."
  • I still need help!

I forgot my password -OR- I want to change my password.

If you have forgotten your Blackbaud ID password, you can reset it online. To keep your login secure, Red Oaks staff do not have access to your password and do not have the ability to assign temporary passwords.

GMAIL USERS: If you created a Blackbaud ID with the "Sign in with Google" button, you will manage your password through your Google account.

NON-GMAIL USERS:Follow these instructions to reset your password:

  1. Navigate to the Red Oaks Blackbaud app at redoaksschool.myschoolapp.com/app.
  2. Enter your BBID (your connected email address). Select NEXT.
  3. On the Blackbaud login screen, click on the "Forgot password?" link.

What is Blackbaud? And what is Blackbaud ID?

The Red Oaks School's Blackbaud app (redoaksschool.myschoolapp.com) serves asthe school's primary database and "parent portal". Parents can access various school forms, enrollment contracts, report cards, family directory, etc.

Blackbaud requires all users to use"Blackbaud ID" authentication, also referred to as "BBID", in order to meet enhanced security protocols. Blackbaud ID is simply a specificplatformof logging into Blackbaud that uses your email address as a username. By usingBlackbaud ID,your data is secured behind stronger authentication standards.

What is my Blackbaud ID?

Your Blackbaud ID is the email address on file with The Red Oaks School. If you are unsure what that email address is, or if you wish to change your email address on file, please email Jenna Buesser at jbuesser@redoaksschool.org.

I have Blackbaud ID at another school or organization.

If you already have a Blackbaud ID issued by another school or nonprofit organization, you can usethe same Blackbaud IDwith your Red Oaks's account, too. No one at Red Oaks would have access to your other accounts.

If your other Blackbaud ID is the same email address you use with Red Oaks:

  • Sign in with Google (if you have Gmail), or
  • Scroll down to the"Already have an account? Sign in"link at the bottom.

NOTE: If you are directed to your non-Red Oaks account, please try one or all of the following:

  1. Depending on your browser, try logging in using an "Incognito Window" or "Private Window."
  2. Clear your browsing data/cookies.
  3. Use a different browser to log in.

For further assistance, email Jenna Buesser atjbuesser@redoaksschool.org.

I get an error message saying "There is no account with this email."

Please make sure that you are using the email address on record with The Red Oaks School. Please contact Jenna Buesser at jbuesser@redoaksschool.org for further assistance.

I never set up my BBID account! How can I set up my account?

You should have received an email invitation sent via Blackbaud from redoaksschool@myschoolapp.com.Double-check your junk/spam folder!

Alternatively, you have the option create your new BBID login without an email invitation! Simply follow the instructions below.

  1. Navigate to the Red Oaks Blackbaud app at redoaksschool.myschoolapp.com/app.
  2. Enter your email address on file with the school. Select NEXT.
  3. You will be redirected to a Sign-Up page (with the Red Oaks logo on the upper left corner). You have two options:
    • OPTION 1:Enter the email address you use with Red Oaks. Do not use a different email than what the school has on file. Choose a password, and fill out your first and last name. Select "Sign up".
    • OPTION 2–GMAIL USERS: If your email on file is a Gmail address, you can sign in with Google. Select the "Sign up with Google" button at the bottom of the screen.(If you select this option, you will sign in using credentials managed in Google and Step 4 is not required.)
  4. If you selected Option 1, you will receive an email with the subject "Confirm your Blackbaud ID" within a few minutes of signing up. Click the Confirm button in this email to confirm your account creation within 24 hours.
Blackbaud ID for Parents - The Red Oaks School (1)

When I try to sign up, I receive the message "The user already exists."

This message indicates that a Blackbaud ID has already been created with your email address. Sign in with the existing Blackbaud ID and use the Forgot Password? link to reset your password if needed.

It is also possible that you have children at multiple schools using Blackbaud ID. Please see more information below.

I still need help!

Please contact Jenna Buesser at jbuesser@redoaksschool.org for further assistance.

Blackbaud ID for Parents - The Red Oaks School (2024)

FAQs

What is Blackbaud ID? ›

Blackbaud's secure authentication service is the central identity management system for Blackbaud solutions. When you are invited to use a Blackbaud solution, you create a Blackbaud ID to identify yourself and facilitate single sign-on as you move across Blackbaud's suite of solutions and services.

How do I add another school to Blackbaud? ›

Answer:
  1. From the persona menu, select Core.
  2. Under Settings, select School Information.
  3. Select Organizations.
  4. Click on Add Organization, then enter the school name and any additional information about the school.

How to find student ID on Blackbaud? ›

From Enrollment Management or Core:
  1. Search for the student within the People Finder.
  2. Click on the Contact Card tab.
  3. Within the General Information tab, click Edit.
  4. Select "General Information"
  5. Edit the Student ID field as needed, then click Save.

How do I access Blackbaud? ›

On the Blackbaud ID sign-in page, you enter your email address and password and then select your authentication method. For more information, see authentication settings. To authenticate through Blackbaud's secure service that works with any email address, select Sign in.

How do I add a student on Blackbaud? ›

Answer:
  1. Click on family's name.
  2. Using the arrow at the left of the screen (drawer menu), click Update Parent & Student Info under More Options.
  3. Toggle to the Students tab on this page.
  4. Click the green Add New Student button.
  5. Add the student's First and Last Name into the appropriate fields.

How do I invite add a user to Blackbaud com? ›

Select User Management
  1. Select User Management.
  2. Select + Add user.
  3. Enter the new users name and email address.
  4. Mark the access needed for the new user (depending on role and solutions available.)
  5. Select Send invite.

How do I add another school to my facts account? ›

You can add additional schools and make corrections to the application form by logging into online.factsmgt.com/aid and clicking on View Form. If you make substantive changes to your application after you submit it, we recommend contacting the school or institution making award decisions to notify them of the changes.

What does Blackbaud do? ›

Blackbaud creates software that helps nonprofits with Customer Relationship Management (CRM), marketing campaigns, fundraising, finance and accounting, and analytics.

How do I find my Raiser's Edge site ID? ›

Answer: This can be found at the end of the web address (URL) of your Raiser's Edge or Financial Edge access URL: Navigate to and log into Blackbaud.com.

How do I change my Blackbaud ID? ›

On your profile, select the edit button for Blackbaud ID and then select Edit BBID email address. To confirm your identity, enter your password.

How to make a Blackbaud account? ›

On the Blackbaud ID sign-up page, specify your email address, create a password, and provide your first and last name. Keep in mind that if you received an email invitation, you should use the email address where you received it. Select how to authenticate your Blackbaud ID.

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